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need something specific?

for inquiries on wholesale and custom pieces please:

email me at: madelinefphilbeckjewelry@gmail.com

or

message me on instagram: @madelinehandcrafted

Return Policy

Return & Exchange Policy

We want you to love your jewelry. If you’re not completely satisfied with your purchase, please review our policy below:

✨ Order Cancellations

Orders can only be canceled if they have not yet shipped. Please contact us as soon as possible if you need to cancel an order.

✨ Type of Return Offered

Eligible items may be returned for store credit only.

✨ Return Window

Returns for store credit must be requested within 14 days of receipt.

✨ Eligible Items

Most unworn, non-custom jewelry in original condition and packaging can be returned for store credit.

✨ Final Sale Items

The following items are final sale and cannot be returned or exchanged:
Custom orders
Sale items
Earrings (for hygiene reasons)

✨ Item Condition

Items must be:
New and never worn
In their original packaging
Free of damage or signs of wear

✨ How to Start a Return or Cancellation

To request a cancellation before shipment or to start a return, please contact us at madelinefphilbeckjewelry@gmail.com with your order number.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

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